FAQ Category: Delivery

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When do I have to order by & when is delivery?

Please refer to the delivery info page for the most up-to-date information on our areas.

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What time will my order be delivered?

Please refer to the delivery info page for the most up-to-date information on our areas. If there are any major delays, we will always advise you via email, phone or SMS. If you order is being delivered to a workplace please add the business name and operating hours to the delivery notes. Whilst our drivers …

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Can I have an ETA of my delivery?

Absolutely. Please contact us on day of delivery to confirm time. We are unable to provide any ETA’s prior to day of delivery.

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Do I need to be home to receive delivery?

Not at all. Most customers are not home to accept delivery. Please leave as detailed instructions as possible during checkout to assist our drivers.

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What if I live in a gated community or apartment complex?

Please leave as detailed instructions as possible during checkout to assist our drivers ie. Access codes, contact details for concierge etc.

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Can I pick up my Gym Food Australia order instead?

Pick up is only available where specified on the delivery info page. This is predominately not available in metro areas.

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I didn’t receive exactly what I ordered.

Our Gym Food Australia packing team is wonderful, however even they make mistakes! If there are issues with your delivery, please email us via the contact page. We update our menu every season, so if you are missing an item, it may no longer be available and may have been replaced with a different meal.

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Will you collect my used poly box?

If we can we will! For the majority of customers in WA, QLD, SA, Vic and Tas, these boxes can be collected when left out on your next delivery day. If uncollected, please take to your nearest green grocer for reuse.